VATINEL.COM - TERMS & CONDITIONS

1 – GENERAL PROVISIONS

 The following terms and conditions (the “Terms of Use” or “Terms”), including the terms and conditions of any other policies the Terms link or refer to, govern your access to and use of Vatinel.com (or any subdomains thereof), or one of our applications or other services from which you are accessing these Terms (referred to herein as a “Site” ). The Site is made available by Filmar Trade Ltd. (referred to herein as “Company,” “we” or “us”). The terms “you,” “your,” and “user” refer to anyone who accesses or visits a Site.

By accessing or using the site, you acknowledge that you have read and understand these terms of use, and that you accept and agree to be bound by these terms of use. If you do not agree to these terms of use or are otherwise dissatisfied with the site, please do not access or use the site.

We reserve the right to change these Terms from time to time without notice to you, and any such changes will be effective upon publication on the Site.

 

2 – PRODUCTS & AVAILABILITY

The products offered for sale and prices are those listed on the Site, within the limit of available product stock.

Products are offered subject to availability. If a product unavailability’s is detected after the order was placed, we will notify you by email or phone as soon as possible, offering you to order another article featured on the Site for replacing it, or cancel your order. If you choose to cancel your order, you will be reimbursed on your bank account or Paypal account that was used for the purchase within a maximum of fourteen (14) days after the day you placed the order.

The Company cannot be liable if products are out of stock or unavailable.

We also reserve the right to change at any time without notice items offered on our Site – Vatinel.com.

 

3 – ORDER

The customer adds the chosen items to the cart after choosing the model and the desired color. The cart summarizes the products selected by the client, as well as its price, V.A.T. and shipping costs, excluding customs and other taxes.  The cart is available at any moment for changes and order validation.

An email confirmation summarizing the order (products, prices, quantity etc.) will be sent to the client by Vatinel.com.

All orders on the website require that the customer provide accurate and complete information. The information requested will include title, full name, phone, email address, billing address and delivery.

 

4 – PRICES & TERMS OF PAYMENT

Vatinel product prices are quoted in Euros and US Dollars for USA and Canada.

The  prices includes V.A.T. (for the EU countries) but exclude any customs duties and other taxes, for customers residing outside the territory of the European Union.
Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country.

The prices given do not include the delivery costs, which will be invoiced in addition and specified to the customers before the order is confirmed and when the order is definitively validated.
To pay the order, the customer has the choice between the following payment options: Visa, MasterCard  & American Express credit cards.

The shipment of your order takes place only after verifying your payment and receipt of authorization to debit your card.

 

5 – DELIVERY & SHIPPING COSTS

We ship worldwide and only use the best global couriers to ship our products.  Products are delivered to the delivery address provided by the customer during the order process.

For items in stock, orders are shipped within 2-3 business days at most for an international delivery, from the first business date after the confirmation of the order.

For pre-orders, the date is always specified on the product page.

Delivery takes between 3-5 working days depending on your location.

When your order will be shipped, you will receive a shipping confirmation email and you’ll be able to track your package.

 

Shipping costs

EUROPE20€
USA, CANADA, SWITZERLAND30€
REST OF WORLD40€
We offer free shipping to orders over 700€

Unfortunately we are unable to process orders for which PO Box or hotel addresses are provided. We cannot be liable for the late delivery caused by a case of force majeure (force majeure means any external, unpredictable and uncontrollable event).

Any failure or delay in delivery exceeding eight (8) days must be reported to our customer service as soon as possible.

 

6 – RETURNS – EXCHANGES – REFUNDS

Returns:

You have the option to return any products ordered from the Site for an exchange request within fourteen (14) calendar days from the date of delivery. After such 14 days, the sale is final.

In such case, please send us an email at bonjour@vatinel.com before sending the item back to us, in order to receive a printable return form to put on your parcel.

All items should be returned in perfect condition, in their original packaging, with the original tags attached, without having been used or carried and they must be accompanied by the receipt. No return will be accepted if returned items have been visibly used or damaged by the customer.

Delivery costs due to the return of products shall not be reimbursed except for non-compliant products (products sent by error or defective, etc.).

Exchanges:

In case of exchange:

  • If the amount of the product chosen to replace  is greater than the amount of the product returned, you must pay the difference of price in accordance with these Terms and Conditions.
  • If the amount of the product chosen to replace is less than the amount of the product returned, the difference of price will be refunded by us in accordance with these Terms and Conditions.

 

Refunds:

In case of refund request, you can return any products ordered on Vatinel.com website within fourteen (14) calendar days from the date of delivery and ask for refund but the delivery costs will not be refund.

The refund is made within fifteen (15) business days after receiving the returned product, subject to its excellent condition, by crediting your credit card of the amount of the returned products (except the cost of shipping as well as any custom duties & taxes for countries outside of the European Union).

You should allow a further 7 days period for your bank to clear funds on your account.

7 – INTELLECTUAL PROPERTY RIGHTS

The company own, solely and exclusively, all rights, title and interest (including, without limitation, copyrights) in and to the Sites, all the content (including, but not limited to, all audio, photographs, images, illustrations, renderings, drawings, Webcasts, RSS feeds, podcasts, other services, graphics, logos, games, widgets, gadgets, applets, other distributable applications, other visuals, video, copy and software), code, data and other materials thereon (collectively, the “Site Content”), the look and feel, design and organization of the Site, and the compilation and organization of the Site Content, including but not limited to any copyrights, trademark rights, patent rights, database rights, moral rights, sui generis rights and other intellectual property and proprietary rights therein. Your use of the Site does not grant to you ownership or title of, in or to any Site Content or any other part of the Site, nor does it grant you any license to use or display the same except as expressly permitted herein.

The trademark, logos, service marks and trade names (including VATINEL) displayed on the Site or as part of the Site Content are registered trademark, controlled by the COMPANY, and may not be used unless expressly authorized by the applicable Trademark owner. Nothing contained on the Site should be construed as granting, expressly, by implication, estoppels, or otherwise any license or right to use any Trademark displayed on the Site or as part of the Site Content, without our written permission or that of the applicable third-party rights holder.

8 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, under no circumstances (including, without limitation, negligence) shall The company/VATINEL, its subsidiaries, partners or any wireless carriers be liable to you or any third party for (a) any indirect, incidental, special, reliance, exemplary, punitive, or consequential damages of any kind whatsoever; (b) loss of profits, revenue, data, use, goodwill, or other intangible losses; (c) damages relating to your access to, use of, or inability to access or use the services; or (d) damages relating to any conduct or content of any third party or user of the services, including without limitation, defamatory, offensive or illegal conduct or content. To the maximum extent permitted by applicable law, this limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory, whether or not we have been informed of the possibility of such damage, and further where a remedy set forth herein is found to have failed its essential purpose.

9 – DISCLAIMER

We reserve the right to remove at any time any product displayed on the Site and/or to replace or modify any content or information related to any product. We may also retain the right to reject an order following a computer bug, error in the filling of the forms, hacker attacks or previous dispute with a customer.

The sites including, without limitation, the site content, functions, downloads and materials, are provided “as available,” without warranty, representation or condition of any kind, either express or implied, including, without limitation, any warranty for information, data, data processing services, uptime or uninterrupted access, any warranties concerning the availability, accuracy, usefulness, correctness, precision, thoroughness, completeness or content of information, and any warranties of title, non-infringement and the company hereby disclaims any and all such warranties, express and implied. The company does not warrant that the site,  the site content, or the functions thereof will be timely, secure, uninterrupted or error free, or that defects will be corrected in a timely manner or at all. The company makes no warranty that the site, in whole or in part, will meet users’ requirements. No advice, results or information, whether oral or written, obtained by you from the company, or through the sites, shall create any warranty not otherwise expressly made herein.

  

10 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Bulgaria, without regard to its conflict of law principles.

 

11 – DISPUTES

You agree that any dispute or claim arising out of your use of the Site or any products sold on the Sites, including any dispute or claim as to the application, enforceability, scope, or interpretation of this agreement shall be resolved by a binding arbitration. Arbitration shall be administered by the Arbitration Court at the Bulgarian Chamber of Commerce and Industry in Sofia.

 

12 – CONTACT US

If you have any feedback, questions or comments about the Site and the services, please contact our Support Team by email at: bonjour@vatinel.com and include the subject as “Terms and Conditions of Use”. Please be sure to include in any email or postal mail your full name, email address, postal address, and any message.

In case of refund request, you can return any products ordered on Vatinel.com website within fourteen (14) calendar days from the date of delivery and ask for refund but the delivery costs will not be refund.

The refund is made within fifteen (15) business days after receiving the returned product, subject to its excellent condition, by crediting your credit card of the amount of the returned products (except the cost of shipping as well as any custom duties & taxes for countries outside of the European Union).

You should allow a further 7 days period for your bank to clear funds on your account.

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